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Why can't I delete a product?

You can't delete a product if it's attached to a promotion. Effectmanager blocks the deletion and shows an error message instead of removing the product.

Why you might see two different error messages

Depending on the promotion history of the product, you may see one of two messages:

  • "Product unit can't be deleted. There are promotions attached to it." You'll see this when the product is part of one or more active promotions.
  • "Product unit is associated with campaign product unit." You'll see this when the product was removed from a promotion, but is still referenced by that promotion behind the scenes.

 

 🔴OBS! Removing a product from a promotion does not always fully disconnect it. Even if a product no longer appears inside a promotion, effectmanager may still block deletion and show the second message above. 

 

 What to do if deletion is blocked

  1. Check whether the product is currently used in any active promotion. If it is, remove it from the promotion first.
  2. If the product is not in any promotion but you still see the second message ("associated with campaign product unit"). Contact effectmanager support and reference this behavior so they can remove the leftover link for you.

What happens when a product is deleted successfully

If a product isn't attached to any promotion, deletion goes through immediately.

NB! Deleting a product also removes its units, retail chain units, and prices. Make sure you no longer need this data before deleting.